I realize that’s a rather bold statement but it is my experience of retail service in the city. When I go into a retail establishment, I expect a decent level of service in return for my spending money there. When I am met with indifference, rudeness and, in many cases, a complete lack of knowledge of the product inventory, I have to wonder why many of these places stay open. There are exceptions but there are few of them in my experience. Much of it goes back to an earlier post I had here about the lack of engagement on the part of so many people today. They lack fundamental social skills. A classic example for me a few days ago was the Subway sandwich store on Kelsey Drive. (Calling it a restaurant would be hyperbole) It was almost as if I had to try to keep the young man working behind the counter focused on what he was doing between him bantering with his female co-worker and watching cars in the parking lot; when he wrapped the sandwich and put it aside to return to other customers, I had to ask if I could pay for it NOW. Is there not an attempt on the part of management to train these people in even the most rudimentary customer service skills? I realize these minimum wage jobs are not the best in the world, but the employees fail to make the connection between my purchase and their salary. Often, those who expect tips fail to make the connection too. In my world, minimal service equals no tip. I doubt if they ever stop to consider why there was no tip … probably put it down to “cheap bastard”. If any retail business owners are reading this, take the time to teach your employees customer service; otherwise I simply won’t be back. Oh yea, one other thing: teach them how to say THANK YOU.